Frequent questions
If you have any questions, do not hesitate to contact us through our
Help section for more information.
- How can I make a reservation at your hotels?
You can make your reservation through our website, by calling the telephone number 959311250 or by email at ventas@hotelespato.com.
- Is it necessary to make a deposit to guarantee my reservation?
It depends on the type of reservation. Consult the particular conditions of each of them.
- Can I cancel or modify my reservation?
Yes, you can cancel or modify your reservation, in those reservations that allow it. Know the conditions that are indicated to you at the time of making the reservation. We recommend that you carefully review our cancellation and modification policies.
- Can I pay my reservation in cash?
Yes, depending on the type of reservation and the channel through which you made it (web or telephone) you can pay your reservation in cash at the time of check-in. Remember that there is a legal maximum allowed.
- How can I know if my reservation has been confirmed?
Once you have made your reservation, you will receive a confirmation email with all the details of it.
- Can I request a particular room?
Yes, you can request a particular room, although availability will depend on the time of your reservation and the hotel's occupancy.
- Can I request additional services for my reservation?
Yes, you can request additional services such as cots, extra beds, parking, additional packs in the room, etc. at the time of making your reservation or during your stay at the hotel.
- Can I book activities or excursions through the hotel?
Yes, you can book activities and excursions through the hotel, we recommend that you check with our reception team to find out about the available options and prices.
- Can I request an invoice for my stay at the hotel?
Yes. Even if you don't request it, the hotel will always give you the invoice for your stay at the time of check-out.
- Can I make a reservation for a group?
Yes, you can make a reservation for a group of people. We recommend that you contact our reservations team on 959 311 250 to find out about the available options and special rates for groups.
