What is the check-in and check-out time of the rooms?
2:00 p.m. and 12:00 p.m., respectively.
What is the check-in and check-out time of the rooms?
2:00 p.m. and 12:00 p.m., respectively.
How can I apply a promocode?
It's simple. When you have a promocode (promotional code), enter it in the PROMOCODE field, when entering all the data for the reservation.
What is the deadline to apply a promotion?
The deadline to apply a promotion is specified in each offer we publish.
Can the offers be accumulated and applied simultaneously?
Most of our offers are not cumulative. However, we recommend that you consult the specific terms and conditions of each offer, as some can be accumulated.
How can I find out about current hotel offers?
You can visit the OFFERS section of the hotels website, contact us by phone or email. Sign up for the Newsletter or join the "Community".
Do the offers include food?
Some offers may include meals (breakfast, lunch and dinner), as long as you choose the board: bed and breakfast (AD), half board (MP) or full board (PC).
Are there any discounts for groups?
Yes, we offer group discounts. Please contact us for more information by calling 959 311 250.
Are there special offers for extended stays?
Yes, we offer special offers for extended stays. Please contact us for more information.
Is there any special discount for regular customers?
Yes, we offer special discounts for regular customers. If you have already been at the Hotel Pato Amarillo or the Hotel Pato Rojo before, please contact us to obtain more information about our special offers and discounts for regular customers.
How can I book an offer?
You can make a reservation through our website, by phone by calling 959 311 250 or email ventas@hotelespato.com, specifying the offer in which you are interested.
Can I modify my reservation if I have booked an offer?
It depends on the specific offer you have booked. We recommend that you consult the terms and conditions of the offer to know our reservation modification policies.
Can I cancel my reservation if I have booked with an offer?
The cancellation period varies depending on the specific offer you have booked. We recommend that you consult the terms and conditions of the offer to know our cancellation policies.
What kind of events do you organize?
We organize a wide variety of events, such as weddings, birthdays, communions, corporate meetings, among others.
What type of rooms do hotels offer to organize my event?
Hotels always offer the rooms that best suit the needs of customers, from standard rooms to junior suites. If you organize an event, not only can you rent outdoor spaces, but you can also stay at the hotel and enjoy the rest of the services!
Are there any special requirements to organize an event at your hotels?
Yes. In most cases it is necessary to book in advance and make a deposit to confirm the reservation. There may also be some restrictions on how many people can attend.
Do hotels offer catering services for events?
Yes, with menus specially designed for each type. If you wish, we adapt to another type of catering.
Can you hire music or entertainment for the event?
Yeah.
Can the guests stay in the hotels?
Yes. In addition, we offer special rates for guests attending events at the hotel, and it may be possible to reserve rooms in a block for groups.
What happens if I have to cancel the event?
We have cancellation policies that may vary depending on the type of event and how far in advance it is cancelled.
Do you offer additional services, such as decoration or photography?
Yes, we offer additional services, such as decoration, lighting, entertainment and photography.
Are there any restrictions regarding the hours of the events?
Yes, remember that although we are private venues we are bound by local regulations.
What is the cost of organizing an event?
The cost may vary depending on the type of event, the size of the space and the additional services that are required.
How can I make a reservation at your hotels?
You can make your reservation through our website, by calling the telephone number 959311250 or by email at ventas@hotelespato.com.
Is it necessary to make a deposit to guarantee my reservation?
It depends on the type of reservation. Consult the particular conditions of each of them.
Can I cancel or modify my reservation?
Yes, you can cancel or modify your reservation, in those reservations that allow it. Know the conditions that are indicated to you at the time of making the reservation. We recommend that you carefully review our cancellation and modification policies.
Can I pay my reservation in cash?
Yes, depending on the type of reservation and the channel through which you made it (web or telephone) you can pay your reservation in cash at the time of check-in. Remember that there is a legal maximum allowed.
How can I know if my reservation has been confirmed?
Once you have made your reservation, you will receive a confirmation email with all the details of it.
Can I request a particular room?
Yes, you can request a particular room, although availability will depend on the time of your reservation and the hotel's occupancy.
Can I request additional services for my reservation?
Yes, you can request additional services such as cots, extra beds, parking, additional packs in the room, etc. at the time of making your reservation or during your stay at the hotel.
Can I book activities or excursions through the hotel?
Yes, you can book activities and excursions through the hotel, we recommend that you check with our reception team to find out about the available options and prices.
Can I request an invoice for my stay at the hotel?
Yes. Even if you don't request it, the hotel will always give you the invoice for your stay at the time of check-out.
Can I make a reservation for a group?
Yes, you can make a reservation for a group of people. We recommend that you contact our reservations team on 959 311 250 to find out about the available options and special rates for groups.
What types of products are offered on the plant-based menus?
We offer a wide variety of delicious and healthy dishes made with fresh and seasonal products. Our chefs prepare innovative dishes with vegetables, legumes, cereals and fruits, and adapt our menus to the needs and preferences gathered from customer experiences.
What local products do you use in your kitchens?
We work with local producers to offer fresh and quality products in our kitchens. Some examples are honey, fruit, meat, eggs, vegetables and fish from the area.
I have food intolerances, what can I do?
You must notify the hotel before your arrival, in order to offer you a menu adapted to your intolerance.
Are there specific children's menus in the buffet?
The buffet areas or islands are organized for all customers, regardless of age. But you will find products oriented to the tastes of minors.
How are allergens differentiated?
We have general posters, where all allergens are indicated in detail. In addition, each dish is marked with its name in two languages and the composition of allergens.
What measures do you adopt so that there is no so-called "cross contamination"?
To avoid cross contamination, food is served independently and directly.
Can I contract a service that I have not included in my reservation, for breakfast, lunch and dinner?
Yes of course.
Is there room service at the hotel or "room service"?
Yes, with an exclusive mini letter. The service is valid during restaurant and kitchen service hours. From 8:30 a.m. to 4:00 p.m., and from 8:00 p.m. to 10:00 p.m.
Can I bring foreign food and/or drinks into the hotel or dining room?
It is not allowed for food safety.
What document do I need to access the dining room?
The welcome card that they give you at the reception when you check in. Remember to take it with you when accessing the dining room, to be able to identify yourself and not have access problems.
Can I request a picnic service if I am not going to use the contracted restaurant service?
Yes, communicating your need at the reception, 24 hours in advance. The service is free.
Are there regulations to enter the dining room?
Yes. We have extensive information on the use of the buffet and the prevention of food waste.
What tourist attractions are there in Punta Umbría?
Punta Umbría is a place with many tourist attractions, among which the Marismas del Odiel Natural Area, the 16th century Almenara Tower, the Nuestra Señora del Carmen church, the Muelle de las Canoas and more places that you must discover.
What activities can be done in Punta Umbría?
In Punta Umbría you can do many activities, including hiking, bicycle routes, boat trips, water sports, golf, fishing, among others.
How can I get to Punta Umbría Beach?
Punta Umbría Beach is located along its entire town and can be accessed on foot or by car.
What other nearby places can be visited from Punta Umbría?
From Punta Umbría, you can visit other nearby places such as the city of Huelva, the Doñana National Park, La Rábida, the town of El Rocío, the Sierra de Aracena and other tourist attractions of great interest. You can also go to Portugal, it is a few kilometers from our hotels.
Are there restaurants and bars near the Hotel Pato Amarillo and Hotel Pato Rojo?
Yes, there are a large number of restaurants and bars where you can do gastronomic tourism and taste typical local dishes. But remember that in our beach bars we have the best grilled and grilled sardines in the town, ranked number 1, as well as another quality gastronomic offer. And at night, the best relaxed drinks, in our large garden and in our lounge areas.
What festivals and events are there in Punta Umbría during the year?
In Punta Umbría, the festival of the Virgen del Carmen stands out, which is celebrated in July, and Holy Week, in which various processions and religious and cultural activities take place. In addition, in summer different events and shows are held in the center of the city.
What kind of water activities can be done in Punta Umbría?
You can do activities such as kayaking, paddle surfing, sailing, windsurfing, diving, sport fishing, among others.
Are there hiking areas near the hotels?
Yes, the Enebrales area is a protected natural area that has several hiking trails.
Are there nearby places to shop?
Yes, throughout the town. Also, if you can't find what you are looking for, you can go to Huelva capital, which is about 20 minutes away by car, where you will find a wide variety of shops and shopping centers, with all kinds of products.
Is it advisable to rent a car to get around the area?
It depends on the needs of each person, but if you want to visit places further from the coast, such as the Sierra de Aracena or the Doñana National Park and you do not have your own vehicle, it is advisable to have a means of transport.
What steps has the hotel taken to be more eco-friendly?
We have implemented various measures to reduce our carbon footprint and build a more sustainable, green and inclusive future. Some of these measures include the use of sustainable energy, LED lighting, dispensers instead of monodose in the bathrooms, local and proximity purchases, promotion of sustainable mobility, menus with vegetable bases, conservation of biodiversity in our gardens, selective recycling waste, support for local employment and local entrepreneurs, conservation of cultural and architectural assets, and charging points for electric vehicles.
What kind of sustainable energy is used in the hotel?
Currently, we are in a renovation project for the use of renewable heat energy and we will install solar panels in both hotels to be 100% renewable in the immediate future.
What is done with hotel waste?
We recycle all our waste selectively to minimize its impact on the environment. We have specific waste collection points and we work with companies specialized in waste treatment to ensure proper management.
How can the client contribute to the ecological awareness of the hotel?
Customers can contribute to the hotel's ecological commitment by making responsible use of natural resources, such as water and energy, using dispensers instead of single-dose in the bathrooms, recycling waste correctly, and following our recommendations for mobility sustainable and healthy eating. In addition, they can find out about our ecological measures on our website and disseminate them in their social networks and personal circles.
How can I contribute to the state regulations applied to the hotel?
You can contribute in various ways, such as: using towels and sheets responsibly, asking for their replacement after several uses. Recycling the waste in the appropriate containers, not using the toilet as a place of waste disposal. In addition, making responsible use of the food in the buffet, taking into account that food cannot be wasted since in Spain millions of tons are wasted every year and it must be avoided.
What sustainable transportation options exist for guests?
At the receptions we can provide information on public transport, schedules and routes. We also have charging points for electric vehicles.
How does the hotel contribute to the conservation of biodiversity in its gardens?
We have garden areas that are designed to maintain and enhance local biodiversity, with native plants and natural habitats. You will love our spaces.
How is hazardous waste disposed of?
All hazardous waste is disposed of safely and following the established protocols for its handling and transportation.
How do we promote tolerance?
We treat all guests with equality and respect, regardless of their race, gender, sexual orientation, or religion.
How far is the hotel from Punta Umbría beach?
It is located very close to Punta Umbría beach, just a few meters away. In fact, if you reach out you can almost touch the water.
Is room service available?
Yes, with an exclusive mini letter. The service is valid during restaurant and kitchen service hours. From 8:30 a.m. to 4:00 p.m., and from 8:00 p.m. to 10:00 p.m.
Is there free WiFi in the rooms or in the common areas of the hotel?
Yes, we have high speed WiFi throughout the hotel.
Is there a swimming pool in the hotel?
Yes, we have two saltwater pools: one for children with splashing and another for adults with variable depth.
Is there a hammock area in the hotel?
Yes, in the pool. In addition, you can hire sunbeds and umbrellas for the beach areas through our concerted service.
Is there a gym area in the hotel?
Yeah.
What is the daily rate for use of the gym and pool?
Access to the gym and swimming pool is free for guests staying at the hotel.
What is the minimum age to use the gym?
The minimum age is 18 years. Check the hotel regulations and avoid injuries.
Is there a laundry service available for guests?
Yeah.
What are the activities available in and around the Punta Umbria area?
Golf, ecological tourism, water activities, caves, tastings, visits with history, and so on. that you must discover.
Are there accommodations available for guests with disabilities?
Yes. The hotels are enabled for guests with disabilities.
Are there beauty and personal care services available at the hotel?
Yes, hairdressing and aesthetics.
Is there a massage service available at the hotel?
Yeah.
Is there a bike rental service available at the hotel?
Yes and also passenger cars.
Is there a tour service available at the hotel?
Yes. We collaborate with several local companies, which can make reservations for the types of excursions you need.
Are there cleaning services available in the rooms on a daily basis?
Yeah.
Is there a bar inside or outside the hotel?
Yes.
Is there a restaurant with buffet breakfast options available?
Yes, there are several outlets.
Is there a shuttle service available for guests to visit nearby tourist spots?
Yes and taxi service is also available.
Is there a reception service available 24 hours a day?
Yes and taxi service is also available.
Is there animation in the hotel?
Yes. There is animation for children, mixed and adults. From June to September (both included).
Is there a play area in the hotel?
Yes. There is an interior room with tables for games and outside you can enjoy directed animations.
Is there a luggage storage service available at the hotel?
Yes and it's free.
Can I store my luggage during the day if I have already checked out of the room?
Yeah.
Can I extend my stay until the afternoon?
Yes. You can request the "late check out" for a small supplement, until 6:00 p.m. It is a service subject to availability.
What can I find in the rooms?
TV, hot/cold air conditioning, safe, mini fridge, high-speed Wi-Fi Internet connection, full bathroom (including bidet), hairdryer, magnifying mirror and telephone. Fantastic furnished terrace.
Is the room safe service free?
Yeah.
Is there a car rental service available at the hotel?
Yes and also bicycles.
Is there an emergency medical services service available at the hotel in case of need?
The health center is a few meters from the hotel.
Is there a post office service available at the hotel?
Yes, we have an IN/OUT mailbox.
Can I get to the hotel using public transport?
Yes, you have a bus with a stop near the hotel.
How far is the hotel from the Huelva train station?
It is located 18 km. Approximately. It is a railway station that connects with several cities in Spain, through high-speed trains.
Are there nearby airports?
Yes, there are two airports close to Punta Umbría: Seville Airport, approximately 122 kilometers away, and Faro Airport, in Portugal, which is approximately 110 kilometers away. Both airports offer international and national connections, and have car rental services and public transport to get to Punta Umbría.
Do you allow pets?
Unfortunately we do not have adequate facilities for pets in our rooms and common areas.
What happens if I arrive later than the check-in time or even at the end of the day?
If you have made the reservation with us, your stay is guaranteed. But if you estimate that you are going to arrive after 2:00 p.m. and that this situation could last until 11:59 p.m., contact the hotel reception, by calling 959311250.
How can I pay for my reservation?
Through the usual means of payment, cash or bank card.
I take medication that needs to be kept at low temperatures. What should I do?
The rooms have a mini fridge and not a fridge. Ask at reception, and they will keep your medication in the right place.
Is smoking allowed in the rooms?
According to the current Law, smoking is prohibited inside the rooms. The hotel has outdoor spaces for smoking, equipped with ashtrays.
I have a reservation with breakfast included, but I'm going to leave before the restaurant opens
You can request the picnic option at reception, as long as you request it before 6:00 p.m. the day before.
How far is the hotel from Punta Umbría beach?
It is located very close to Punta Umbría beach, just a few meters away. In fact, if you stretch out your hand you can almost touch the water.
Is room service available?
Yes, with an exclusive mini letter. The service is valid during restaurant and kitchen service hours. From 8:30 a.m. to 4:00 p.m., and from 8:00 p.m. to 10:00 p.m.
Is there free WiFi in the rooms or in the common areas of the hotel?
Yes, we have high speed WiFi throughout the hotel.
Is there a hammock area on the beach?
Yes, in addition, you can hire sunbeds and umbrellas through our concerted service.
Is there a gym area in the hotel?
There are exercise bike areas on the second and third floors of the hotel, for people over 18 years of age. Consult the published regulations regarding the use of stationary bicycles in the hotel.
Is there a laundry service available for guests?
Yes, on demand.
What are the activities available in and around the Punta Umbria area?
Golf, ecological tourism, water activities, caves, tastings, visits with history, and so on. that you must discover
Is there a bike rental service available at the hotel?
Yes and also passenger cars.
Is there a tour service available at the hotel?
Yes. We collaborate with several local companies, which can make reservations for the types of excursions you need.
Are there cleaning services available in the rooms on a daily basis?
Yeah.
Is there a bar available inside the hotel?
Yes.
Is there a shuttle service available for guests to visit nearby tourist spots?
Yes and taxi service is also available.
Is there a reception service available 24 hours a day?
Yeah.
Is there a play area in the hotel?
Yes. On the first floor, we have an interior lounge, with TV and tables for games.
Can I store my luggage during the day if I have already checked out of the room?
Yeah.
Can I extend my stay until the afternoon?
Yes. You can request the "late check out" for a small supplement, until 6:00 p.m. It is a service subject to availability.
What can I find in the rooms?
TV, hot/cold air conditioning, safe, mini fridge, high-speed Wi-Fi Internet connection, full bathroom (including bidet), hairdryer, magnifying mirror and telephone. Fantastic furnished terrace.
Is the room safe service free?
Yeah.
Is there a car rental service available at the hotel?
Yes, and also bicycles.
Is there an emergency medical services service available at the hotel in case of need?
The health center is a few meters from the hotel.
Is there a post office service available at the hotel?
Yes, we have an IN/OUT mailbox.
Can I get to the hotel using public transport?
Yes, you have a bus with a stop near the hotel.
How far is the hotel from the Huelva train station?
It is located 18 km. Approximately. It is a railway station that connects with several cities in Spain, through high-speed trains.
Are there nearby airports?
Yes, there are two airports close to Punta Umbría: Seville Airport, approximately 122 kilometers away, and Faro Airport, in Portugal, which is approximately 110 kilometers away. Both airports offer international and national connections, and have car rental services and public transport to get to Punta Umbría.
Do you allow pets?
Unfortunately we do not have adequate facilities for pets in our rooms and common areas.
What happens if I arrive later than the check-in time or even at the end of the day?
If you have made the reservation with us, your stay is guaranteed. But if you estimate that you are going to arrive after 2:00 p.m. and that this situation could last until 11:59 p.m., contact the hotel reception, by phone 959311600
How can I pay for my reservation?
Through the usual means of payment, cash or bank card.
I take medication that needs to be kept at low temperatures. What should I do?
The rooms have a mini fridge and not a fridge. Ask at reception, and they will keep your medication in the right place.
Is smoking allowed in the rooms?
According to the current Law, smoking is prohibited inside the rooms. The hotel has outdoor spaces for smoking, equipped with ashtrays.
I have a reservation with breakfast included, but I have to leave before the restaurant opens
You can request the picnic option at reception, as long as you request it before 6:00 p.m. the day before.
